Shipping & Delivery Policy

Shipping / Delivery

What are the delivery charges?

Forget-Q, charges a nominal delivery charge helps them offset logistics costs.  The delivery charge may be waived off for minimum value of Rs. 1000. For example, Rs.45will be charged if your purchase is between Rs. 500 and Rs. 1000.

No delivery charges for Rs. 1000 and above.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Forget-Q generally procure and dispatch the items within the 2days time as specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • Product's availability
  • The destination to which you want the order shipped to.

 

Are there any hidden costs (sales tax, octroi etc) on items sold by Forget-Q?

There are NO hidden charges when you make a purchase on Forget-Q. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.

Why does the estimated delivery time vary?

Delivery times are influenced by product availability, geographic location of the shipping destination and the courier partner's time-to-deliver in your location.

 

Forget-Q does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on

  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times Forget-Q prefer not to ship to certain locations. This is entirely companies’ discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner serving your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit.

 

 

Return

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return with in 15 days of receiving the product in sellable condition.  You will receive a call explaining the process, once you have initiated a return. Wherever possible Forget-Q  will facilitate the pick-up of the item. In case, the pick-up cannot be arranged you can return the item through a third-party courier service. Return fees are borne by the Forget-Q.

Does Forget-Q deliver internationally?

As of now, Forget-Q doesn't deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

 

Cancellation

One can cancel an order by sending an email at cs.forgetq@gmail.com or calling at 9341661888 with in 24 hrs of placing the order.